Job Description

PitchBook’s Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. This role focuses on troubleshooting customer issues, ensuring a positive customer experience, and identifying pain points to inform product improvements.

Responsibilities

• Respond to chat, phone, and email contacts
• Achieve contact volume and quality goals
• Communicate effectively to resolve customer issues
• Collaborate with other support specialists
• Document interactions in Salesforce
• Partner with global teams for support availability
• Support company vision and values
• Participate in company initiatives

Requirements

• Bachelor’s degree preferred
• 1+ years of customer service experience
• Client-first attitude
• Adaptability to industry and organizational changes
• Salesforce experience preferred
• Excellent communication skills
• Interest in financial markets
• Strong sense of urgency
• Terrific prioritization skills
• Team player
• Proficiency with Microsoft Office suite
• Authorized to work in the US without sponsorship

Benefits

• No benefits