Job Description

Crypto.com is seeking an Application Support Engineer to ensure maximum uptime for production systems, provide L1/L2 support, manage incidents, and collaborate with engineering teams to resolve issues in a fast-paced fintech environment. The role involves monitoring systems, performing administration tasks, and contributing to knowledge base development.

Responsibilities

• Ensure maximum uptime for production systems
• Provide L1/L2 application support
• Manage incidents and requests
• Monitor system alerts and escalate issues
• Manage major incidents and coordinate updates
• Perform system operation and administration tasks
• Collaborate with internal users and vendors
• Comply with SLA and OLA
• Manage incident, change, and response management
• Document knowledge articles and manage knowledge base
• Provide support during emergency situations
• Coordinate with product and development teams

Requirements

• 3-5 years of application support experience with fintech background
• Strong self-discipline, responsibility, and integrity
• Interest in crypto technology and financial environments
• Strong team player with minimal supervision
• Support experience in Linux environment and cloud computing
• Knowledge of basic Linux commands
• Experience in code/scripting languages
• Proficient in SQL Database queries
• Familiar with log traversal tools
• Good knowledge of production support model
• Experience with ITSM platforms
• Excellent problem-solving and communication skills
• Excellent time management and organization skills

Benefits

• No benefits