Job Description

The Manager, Inside Sales will lead and develop a team focused on value-driven conversations with customers and leads. This role requires strategic thinking, organization, and a high level of accountability, with a focus on fostering a results-oriented and collaborative environment. The manager will be responsible for driving team KPIs, providing coaching, and ensuring customer success with the HighLevel platform.

Responsibilities

• Lead, coach, and empower team to achieve goals
• Monitor and drive team KPIs
• Improve team efficiency and productivity
• Conduct performance conversations and provide feedback
• Provide technical resources and resolve problems
• Manage escalations and high-severity issues
• Foster a positive team culture
• Develop team expertise

Requirements

• Bachelor’s Degree or Equivalent SaaS Experience
• 5+ years of experience leading customer-facing teams in a SaaS environment
• 3+ years of experience in staffing, performance management, and coaching
• Strong technical aptitude
• Strong collaboration and time-management skills
• Experience with data/analytics tools
• Knowledge of CRM systems
• Knowledge of Social Media Management, Advertising, Website/Funnel Building, and SEO

Benefits

• No benefits