Job Description

Aircall is seeking a tech-savvy and relationship-oriented Digital Customer Success Intern to support their growing client base. The intern will focus on driving value realization, adopting a data-driven approach to customer engagement, and collaborating with various teams to enhance the customer experience and identify growth opportunities.

Responsibilities

• Oversee customers in Zendesk and drive value realization
• Adopt a data-driven approach to customer growth
• Evaluate and implement metrics to monitor account development
• Maintain a pulse on customer utilization and performance
• Drive customers through the ideal journey using digital touch
• Upsell additional products/services based on data
• Deliver expertise through webinars and guides
• Provide feedback to improve automations
• Collaborate with marketing to create valuable content
• Advocate for customers internally
• Inspire strategic thinking about platform usage
• Share new ideas to delight customers

Requirements

• First experience in Sales and/or Customer Success Management
• Excellent communication skills
• Ability to work from the New York office
• Passion for customer experience
• Comfort managing tasks in a fast-paced environment
• Previous experience in a similar environment is a plus

Benefits

• No benefits