Job Description

Aircall is seeking an engaged and passionate Key Account Manager to manage a portfolio of top-tier North American customers. The role focuses on driving customer growth, adoption, satisfaction, and retention while proactively implementing best practices and fostering strong relationships with key decision-makers. This position is based in New York, San Francisco, or Bellevue (Seattle).

Responsibilities

• Manage a portfolio of 25-35 Key accounts in NA
• Ensure customer growth, adoption, satisfaction, and retention
• Monitor account activity and implement best practices
• Manage change related to new technologies
• Develop networks with key decision-makers
• Handle contract renegotiations
• Understand customer specifics
• Collaborate with Solutions Engineers and partners
• Integrate Aircall into customer software stacks
• Organize quarterly on-site visits
• Improve segment strategy
• Contribute to the Success team
• Increase customer satisfaction
• Improve processes and tools
• Gather product feedback
• Bring in new ideas

Requirements

• 5+ years of experience in Customer Success or Account Management
• Experience in the telecom industry or SaaS solutions
• Strong communication skills
• Comfort handling complex projects
• Data-driven recommendation skills
• Presentation skills
• Strong interpersonal skills
• Track record of meeting account growth targets
• Comfort in a fast-paced environment
• Experience with Salesforce, CRMs, and Google suite

Benefits

• No benefits