Job Description

Aircall is seeking a strategic Customer Marketing Manager to lead initiatives that drive customer advocacy, expansion, product adoption, and retention for their global business. This role involves cross-functional collaboration with Product Marketing, Customer Success, and Sales to impact Aircall’s growth.

Responsibilities

• Develop and manage customer advocacy programs
• Foster a sense of community through customer advisory boards and events
• Manage programs to gather customer feedback
• Deploy personalized, multi-channel campaigns for customer expansion
• Develop and execute lifecycle marketing campaigns
• Track customer engagement KPIs
• Establish governance for customer-facing communications

Requirements

• 5+ years of experience in Customer Marketing or related role
• Experience building customer advocacy programs
• Excellent communication skills
• Strong understanding of customer journeys
• Analytical mindset with experience using Salesforce, Hubspot, and customer engagement platforms
• Empathetic and customer-first mindset
• Strategic thinking and execution skills
• Collaborative and organized with project management skills

Benefits

• No benefits