Job Description

Aircall is seeking a Director of Product Marketing and Customer Marketing to lead the strategy for its core and AI portfolios. This role will focus on defining, launching, and driving adoption of Aircall’s AI-powered customer communications platform, bridging product, marketing, and customer success to drive pipeline, adoption, expansion, and advocacy globally.

Responsibilities

• Define platform story
• Build customer-centric messaging
• Lead GTM for new products
• Develop market intelligence
• Equip GTM teams with tools
• Lead lifecycle and customer expansion programs
• Build advocacy engine
• Own Voice of the Customer programs
• Develop market and customer intelligence frameworks
• Lead and mentor teams
• Build cross-functional partnerships

Requirements

• 8+ years in B2B SaaS Product or Customer Marketing
• 3+ years leading teams
• Proven success in scaling a product portfolio
• Strong storytelling and enablement experience
• Deep lifecycle marketing experience
• Data-driven mindset
• Skilled cross-functional leader
• Experience in CX or AI-powered communications platforms is a plus
• Familiarity with HubSpot and Gainsight is a plus

Benefits

• No benefits