Job Description

Rocket Travel by Agoda is seeking a Partner Success Manager to manage large-scale enterprise partners, ensuring exceptional service delivery and meeting agreed service levels. This role involves operational excellence, cross-functional collaboration, partner relationship management, and performance reporting.

Responsibilities

• Own end-to-end operational relationship with partners
• Monitor and drive performance against SLAs and KPIs
• Proactively identify and resolve operational issues
• Ensure partner adherence to processes and compliance
• Serve as voice of partner within Rocket Travel
• Collaborate with internal teams
• Facilitate communication between partners and stakeholders
• Build and maintain strong partner relationships
• Understand partner business goals
• Provide data-driven insights and recommendations
• Manage and resolve partner requests
• Track, analyze, and report on partner performance
• Prepare performance updates
• Gather and act on partner feedback

Requirements

• 2+ years of partner or account management experience
• Bachelor’s degree in Business Administration or related field
• Experience managing service delivery, SLAs, and KPIs
• Strong relationship-building skills
• Excellent organizational and project management abilities
• Analytical and data-driven
• Strong communication skills
• Comfortable in a hybrid, multicultural environment
• Authorized to work in the US

Benefits

• No benefits