Job Description

OpenEye is seeking a Customer Success Manager to drive success across their mid-market customer segment. The role involves managing a large portfolio of accounts, leveraging data and AI insights, and collaborating with channel partners to ensure customer retention and growth.

Responsibilities

• Manage customer success and health for mid-market accounts
• Leverage data to mitigate churn and secure renewals
• Design and deliver scalable adoption strategies
• Collaborate with Channel Sales team and partners
• Serve as key point of contact for accounts
• Act as voice of the customer
• Occasional travel

Requirements

• 3+ years of experience in Customer Success, Implementation, or Account Management (B2B tech/SaaS)
• Bachelor’s degree preferred
• Experience protecting commercial health using data-driven prioritization
• Experience with hardware and SaaS components
• Strong analytical skills
• Familiarity with CS platforms (Salesforce, Gainsight) and BI tools (PowerBI)
• Excellent communication skills

Benefits

• No benefits