Job Description

OpenEye is seeking a Senior Customer Success Manager to lead customer relationships, driving value and ROI through strategic execution. This role involves navigating a B2B2B ecosystem, building customer success processes, and acting as a trusted advisor to enterprise customers.

Responsibilities

• Own overall success of a book of business
• Develop and execute data-driven account plans
• Drive user adoption and integration
• Conduct Quarterly Business Reviews
• Collaborate with Account Executives and Partners
• Lead Voice of the Customer program
• Create and scale Customer Success playbooks
• Orchestrate account health reviews
• Strengthen customer relationships through in-person engagement

Requirements

• 5-7+ years of experience in Customer Success or Account Management
• Bachelor’s degree preferred
• Proven track record of exceeding NRR targets
• Exceptional relationship building skills
• Experience conducting QBRs and creating account plans
• Strong business acumen
• Professional communication skills
• Experience with hardware and SaaS components
• Familiarity with CS platforms (Salesforce, Gainsight) and BI tools (PowerBI)

Benefits

• No benefits