Job Description

This position focuses on maximizing customer success by driving Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. The role involves serving as a strategic technical advisor, offering best practices, and influencing product development through customer feedback.

Responsibilities

• Proactively communicate platform updates
• Partner with Customer Success to identify at-risk accounts
• Deliver product demonstrations and training
• Develop scalable adoption resources
• Analyze customer feedback and usage data
• Lead initiatives to drive platform adoption
• Leverage data analytics to monitor adoption health
• Identify potential risks to customer success
• Provide customer insights to internal teams

Requirements

• 8+ years of experience in customer success, consulting, or professional services
• 3–5+ years of hands-on Anaplan model-building experience
• Strong understanding of complex planning functions
• Deep knowledge of Customer Success, Technical Account Management, and Professional Services
• Proven ability to create structure and design effective processes
• Excellent facilitation, communication, and presentation skills
• Strong background in delivering knowledge transfer sessions
• Self-starter with autonomous workload management
• Results-driven problem solver
• BA/BS required; MA/MBA is a plus

Benefits

• No benefits