Job Description

Ylopo is seeking an ambitious and detail-oriented individual to join their Client Success Team as an Entry-Level Client Success Manager. This role is ideal for recent graduates looking to launch a career in digital marketing and SaaS, providing support and training to clients to ensure their success with the platform.

Responsibilities

• Meet with clients to provide support, training, and account reviews
• Manage retention efforts for at-risk clients
• Deliver handoffs to internal departments
• Advocate for client needs
• Communicate professionally with clients
• Resolve client issues urgently
• Maintain accurate documentation of client interactions

Requirements

• Undergraduate degree preferred
• Previous support or customer service experience
• Professional manner
• Strong work ethic and organizational skills
• Ability to multitask and meet deadlines
• Strong communication skills
• Positive demeanor and trustworthiness
• Initiative and project completion skills
• Ability to convey detailed information

Benefits

• No benefits