Job Description

Seamless.AI is seeking a Technical Support Specialist to manage technical and strategic questions from customers through email and scheduled calls. The role involves providing solutions-oriented support, troubleshooting software issues, and collaborating with other teams to ensure customer success.

Responsibilities

• Assist customers remotely via email, calls, and other channels
• Deliver positive and solutions-oriented support
• Communicate customized solutions to overcome challenges
• Demonstrate composure and adaptability
• Troubleshoot and resolve software issues
• Partner with account managers and sales teams for customer growth

Requirements

• 1-3 years of technical customer support experience, ideally in SaaS
• Strong technical troubleshooting skills
• Proven success handling complex support cases
• Quick learner with software expertise
• Excellent communication skills
• Experience with Salesforce Service Cloud preferred
• CRM experience is a plus

Benefits

• No benefits