Job Description

STR is seeking a Senior IT Support Specialist to join their team, responsible for diagnosing and resolving complex technical issues, managing IT resources, and providing exceptional customer support to staff. The role involves hands-on troubleshooting, system provisioning, and collaboration with other IT teams.

Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Manage incoming tickets and assist end users
• Provide hands-on guidance to end users
• Conduct root cause analysis
• Provision and configure systems for new hires
• Perform desktop support including OS deployments and software upgrades
• Manage printers, scanners, and multifunction devices
• Manage Active Directory and LDAP accounts
• Assist with server, network, and storage administration
• Document solutions in the IT knowledge base
• Maintain inventory of hardware, software, and licenses
• Procure and maintain hardware and software assets
• Collaborate with other IT teams
• Participate in off-hours support

Requirements

• 5+ years of enterprise IT support experience
• Ability to obtain a security clearance
• High School Diploma or equivalent
• Proficiency with Windows, macOS, and Linux
• Knowledge of Microsoft 365, VMware, and engineering tools
• Strong knowledge of Active Directory administration

Benefits

• No benefits