Job Description

Join BambooHR as a Client Service Specialist to assist clients with HR functions like hiring, performance management, and compliance. This role involves providing excellent customer service, problem-solving, and learning BambooHR products to guide clients effectively. It's a hybrid position requiring some in-office presence and offers a supportive team environment.

Responsibilities

• Answer client questions
• Provide customer service via phone, email, and chat
• Navigate BambooHR products to resolve issues
• Guide clients on performance management, time-tracking, onboarding, and applicant-tracking systems
• Troubleshoot complex questions and provide creative solutions
• Provide phone and chat support
• Keep up to date on new features and products
• Engage in upselling and customer retention

Requirements

• 1-2 years of customer service or technical troubleshooting experience
• Excellent interpersonal communication skills
• Experience with phone-based customer care
• Strong attention to detail
• Ability to work in a fast-paced environment
• Ability to explain complex problems simply
• Articulate and concise written and oral communication skills
• Resiliency and ability to work in a metric-oriented environment
• Availability for in-office training and work at least three days a week
• Dedicated at-home workspace with reliable internet

Benefits

• No benefits