Job Description

This role provides email and phone support to small and medium-sized business clients using BambooHR's payroll software. The position involves troubleshooting, problem-solving, and assisting clients with software integration and utilization. It requires a passion for customer care, attention to detail, and a willingness to learn payroll processes.

Responsibilities

• Provide email and phone support to customers
• Resolve questions regarding deductions, garnishments, and the BambooHR payroll software
• Research solutions to client challenges
• Assist clients with software integration
• Provide expert guidance on payroll processing

Requirements

• Enjoy phone conversations for up to 6 hours a day
• Passion for customer care
• Desire to learn payroll
• Clear communication skills
• Attention to detail
• Tech-savviness
• Ability to multi-task
• Typing speed of 60+ words per minute
• Availability for in-office training

Benefits

• No benefits