Job Description

CGS is seeking a dedicated eDiscovery Program Manager to join a fast-paced team to assist with legal accounts. The role involves managing contract staff, overseeing administrative support, ensuring time entry, coordinating new staff onboarding, mentoring team members, addressing performance issues, managing client expectations, initiating process improvements, providing technical expertise, participating in meetings, managing schedules, assisting with Change Requests, monitoring system maintenance, reviewing logs, assessing technical assessments, overseeing eDiscovery platforms, managing Microsoft Exchange and Windows servers, monitoring IT infrastructure, and ensuring compliance with contract terms.

Responsibilities

• Provide Discovery Program contractor staff management support
• Oversee administrative logistical support
• Ensure daily time entry is recorded
• Coordinate new contract staff onboarding
• Mentor and assist new team members
• Address performance or personnel issues
• Manage client expectations and deliverables
• Initiate process improvement initiatives
• Facilitate communication and resource management
• Provide technical and eDiscovery subject matter expertise
• Participate in teleconferences or meetings
• Assist in managing the Legal Clerical mailbox
• Develop and track project schedules
• Assist with Change Requests and Contract Modifications
• Oversee system maintenances
• Review system and application logs
• Review and report technical assessments
• Oversee eDiscovery platform processes
• Oversee Microsoft Exchange and Windows server administration
• Oversee DNS, WINS, DHCP, and LDAP directories
• Oversee IT infrastructure, cloud technologies, and network architecture
• Comply with contract terms and conditions
• Define and execute reports and deliverables
• Ensure operational coverage
• Formulate and enforce work standards
• Present and communicate instructions
• Provide cost and staffing estimates
• Plan, organize, and direct activities
• Ensure conformance with schedules and costs
• Monitor employee performance and productivity
• Develop and implement training programs
• Review work discrepancies
• Prepare and review reports
• Provide timekeeping and invoicing
• Maintain a qualified workforce
• Provide direct supervision and program control
• Assist in project management tasks
• Resolve problems and conflicts
• Prioritize tasks and assignments

Requirements

• Top Secret Clearance Required
• Experience in eDiscovery program management
• Ability to manage contract staff
• Strong administrative and logistical skills
• Excellent communication and interpersonal skills
• Technical expertise in eDiscovery platforms and IT infrastructure
• Ability to manage client expectations
• Experience with Microsoft Exchange, Windows servers, and cloud technologies

Benefits

• No benefits