eDiscovery Program Manager

CGS
Full-time
Dallas, TX / Remote / Hybrid / Austin, TX
$156,986.20 - $213,052.70
Posted on 5 months ago

Job Description

CGS is seeking a dedicated eDiscovery Program Manager to join a fast-paced team to assist with legal accounts. The role involves managing contractor staff, overseeing administrative support, ensuring time entry, coordinating new staff onboarding, mentoring team members, addressing performance issues, managing client expectations, initiating process improvements, providing technical expertise, participating in meetings, managing schedules, assisting with Change Requests, monitoring system maintenance, reviewing logs, assessing technical assessments, overseeing eDiscovery platform processes, managing Microsoft Exchange and Windows server administration, monitoring IT infrastructure, and ensuring compliance with contract terms.

Responsibilities

  • Provide Discovery Program contractor staff management support
  • Oversee administrative logistical support
  • Ensure daily time entry is recorded
  • Coordinate new contract staff onboarding
  • Mentor and assist new team members
  • Address performance or personnel issues
  • Manage client expectations and deliverables
  • Initiate process improvement initiatives
  • Facilitate communication and resource management
  • Provide technical and eDiscovery subject matter expertise
  • Participate in teleconferences or meetings
  • Assist in managing the Legal Clerical mailbox
  • Develop and track project schedules
  • Assist with Change Requests and Contract Modifications
  • Oversee system maintenance
  • Review system and application logs
  • Review and report technical assessments
  • Oversee eDiscovery platform processes
  • Manage Microsoft Exchange and Windows server administration
  • Monitor IT infrastructure, cloud technologies, and network architecture
  • Comply with contract terms and conditions
  • Ensure operational coverage
  • Formulate and enforce work standards
  • Present and communicate instructions
  • Provide cost and staffing estimates
  • Plan, organize, and direct activities
  • Ensure conformance with schedules and costs
  • Monitor employee performance and productivity
  • Develop and implement training programs
  • Review work discrepancies
  • Prepare and review reports
  • Provide timekeeping and invoicing
  • Maintain a qualified workforce
  • Provide direct supervision and program control
  • Assist in project management tasks
  • Resolve problems and conflicts
  • Prioritize tasks and assignments

Requirements

  • Top Secret Clearance Required
  • Experience in eDiscovery program management
  • Ability to manage contractor staff
  • Strong administrative and logistical skills
  • Excellent communication and interpersonal skills
  • Technical expertise in eDiscovery platforms and IT infrastructure
  • Ability to manage client expectations
  • Experience with Microsoft Exchange, Windows Server, and cloud technologies

Benefits

  • No benefits