Job Description

CGS is seeking a dedicated eDiscovery Program Manager to join a fast-paced team to assist with legal accounts. The role involves managing contract staff, overseeing administrative support, coordinating activities, mentoring team members, managing client expectations, and providing technical expertise in eDiscovery.

Responsibilities

• Provide Discovery Program contractor staff management support
• Oversee administrative and logistical support
• Ensure daily time entry is recorded
• Coordinate administrative activities for new staff
• Mentor and assist new team members
• Address performance or personnel issues
• Manage client expectations and deliverables
• Initiate process improvement initiatives
• Facilitate communication and resource management
• Provide technical and eDiscovery expertise
• Participate in teleconferences and meetings
• Assist with managing the Legal Clerical mailbox
• Develop and track project schedules
• Assist with providing information for Change Requests
• Oversee system maintenance
• Review system and application logs
• Review and report technical assessments
• Oversee eDiscovery review platform processes
• Oversee system administration of Microsoft Exchange
• Oversee administration of Microsoft Windows server
• Oversee performance of DNS, WINS, DHCP, and LDAP
• Oversee IT infrastructure, cloud technologies, and network architecture
• Comply with contract terms and conditions
• Ensure operational coverage
• Formulate and enforce work standards
• Present and communicate instructions
• Provide cost and staffing estimates
• Plan, organize, and direct activities
• Ensure conformance with schedules and costs
• Monitor employee performance and productivity
• Develop and implement training programs
• Review work discrepancies
• Prepare and submit reports
• Provide quality assurance
• Provide timekeeping and invoicing
• Maintain a qualified workforce
• Provide direct supervision and program control
• Assist in project management tasks
• Resolve problems and conflicts
• Prioritize tasks and assignments

Requirements

• Top Secret Clearance Required
• Experience in eDiscovery program management
• Ability to manage contract staff
• Strong administrative and logistical skills
• Excellent communication and interpersonal skills
• Technical expertise in eDiscovery
• Experience with Veritas eDiscovery version 10 or similar platforms
• Experience with Microsoft Exchange, Windows Server, and related technologies
• Knowledge of cloud technologies (Microsoft Azure/Amazon AWS)
• Ability to work collaboratively with stakeholders

Benefits

• No benefits