Job Description

CGS is seeking a Senior Help Desk Technician to provide Level 1 & 2 Help Desk support to end users within the Executive Office for the United States Attorneys (EOUSA). The role involves a wide range of IT support tasks, including user account administration, software/hardware installation, remote support, training, and inventory management.

Responsibilities

• Backup/Restoration admin/support
• File Server support
• User Account/Mailbox administration
• Software/Hardware installation
• Handheld device installation/troubleshooting/support
• Remote User setup/support/troubleshooting
• End-user training
• Procedural documentation creation
• Spreadsheet/database creation for tracking
• ITIL ticket information recording/updating
• Incident work-log entry creation
• Answering user support questions
• Account Management form maintenance
• Proactive reporting and trending analysis
• IT inventory management
• Desk-side training for new employees
• Weekly status reports and monthly surveys
• Conference/training room setup and support

Requirements

• One year or more Adobe Connect or related online meeting center set-up experience
• ITIL Foundations certification (advantageous)
• Change Management experience (advantageous)
• Active DOD clearance of Level 6 Public Trust or above (advantageous)

Benefits

• No benefits