Job Description

CGS is seeking a Senior Help Desk Technician to provide Level 1 & 2 support services to end users within the Executive Office for the United States Attorneys (EOUSA). The role involves a wide range of IT support tasks, including user account administration, software/hardware installation, remote support, training, and inventory management, with a focus on utilizing ITIL best practices.

Responsibilities

• Backup/Restoration admin/support
• File Server support
• User Account/Mailbox administration
• Software/Hardware installation
• Handheld device support
• Remote User support
• End-user training
• Procedural documentation creation
• ITIL ticket updates
• Incident work-log entries
• User support question answering
• Account Management form maintenance
• Proactive reporting and trending analysis
• IT inventory management
• Desk-side training
• Weekly status reports and monthly surveys
• Conference/training room setup and support

Requirements

• One year or more Adobe Connect experience
• ITIL Foundations certification (advantageous)
• Change Management experience (advantageous)
• Active DOD clearance of Level 6 Public Trust or above (advantageous)

Benefits

• No benefits