Job Description

CGS is seeking a Customer Service Representative to join their team supporting customer support for a large Federal agency. The role involves replying to customer inquiries via calls and emails, utilizing a knowledge base, and documenting communications.

Responsibilities

• Reply to calls and emails from the public
• Use a knowledge base and SOP to answer requests
• Document communications in the database

Requirements

• Fluent in English and/or Spanish
• High School diploma or GED
• Ability to obtain Public Trust Security clearance
• Strong written and verbal communication skills
• Keyboarding proficiency of 40 WPM

Benefits

• No benefits