Job Description

CGS is seeking a Customer Service Representative to support a customer support initiative for a large Federal agency. The role involves replying to customer inquiries via calls and emails, utilizing a knowledge base, documenting communications, and adhering to standard operating procedures.

Responsibilities

• Reply to calls and emails from the public
• Use a knowledge base to answer customer requests
• Follow standard operating procedures
• Document communications in the database

Requirements

• Fluent in English and/or Spanish
• High School diploma or GED
• Ability to obtain a Public Trust Security clearance
• Strong written and verbal communication skills
• Keyboarding proficiency of 40 words per minute

Benefits

• No benefits