Job Description

Prismatic is seeking a Technical Account Manager to ensure customer satisfaction with their integration platform. The role involves onboarding customers, driving technical enablement, building relationships with software engineers, and contributing to product strategy. The ideal candidate will have a blend of technical expertise and customer-focused skills.

Responsibilities

• Become an expert in Prismatic integrations
• Partner with customers to understand their technical landscape
• Own onboarding outcomes and time-to-first-integration
• Create customer enablement materials (videos, guides, tools)
• Demo Prismatic features
• Contribute to product strategy
• Collaborate with Product and Engineering
• Analyze customer integration trends

Requirements

• 3+ years of customer-facing experience in a technical role
• Software development experience or pre-sales experience
• B2B SaaS industry experience
• Self-starter with strategic planning ability
• Excellent communication skills
• Ability to articulate technical concepts
• Curiosity and willingness to learn
• Strong organizational skills
• Comfort with remote work
• Legal authorization to work in the US

Benefits

• No benefits