Job Description

Hungryroot is seeking a results-driven Customer Care Specialist to support customers across various channels, manage online communities, and improve the customer experience. The role focuses on social and reputation management, community engagement, and cross-functional support. It's a full-time remote position requiring flexibility and a passion for healthy living.

Responsibilities

• Respond to customer inquiries across multiple channels
• Moderate online communities and ensure adherence to guidelines
• Produce weekly social community roundups
• Manage reputation on platforms like Reddit and Trustpilot
• Identify and translate social media trends into actionable insights
• Maintain brand voice and achieve customer satisfaction goals
• Support lifecycle messaging through Braze
• Update knowledge base resources

Requirements

• 2+ years in customer support or communications
• Experience managing social channels or online communities
• 1+ years of CRM experience (Zendesk preferred)
• Familiarity with Braze is a plus
• Excellent copywriting and editing skills
• Strong communication and problem-solving skills
• Detail-oriented and organized
• Passion for healthy living

Benefits

• No benefits