Job Description

The Americas Technical Support team is seeking a Senior Technical Support Analyst to provide second-level technical application support to equities and derivatives customers. This role offers a career track for those interested in technology, financial products, and client support, with opportunities for growth within the company.

Responsibilities

• Lead projects and team members
• Investigate and prioritize incidents
• Communicate updates to clients
• Maintain knowledge of software supported
• Resolve system failures
• Carry out application system checks
• Develop relationships with other departments
• Adhere to best practices
• Participate in shift patterns

Requirements

• BS in Computer Science or equivalent
• 5+ years of application/technical support experience
• Team lead experience preferred
• Proficiency in C++, TCL, UNIX/Shell Scripting, or Java
• Analytical and proactive problem-solving skills
• Understanding of database technologies and system performance
• Excellent communication skills
• Ability to manage time and workload
• Customer-focused approach
• Desire to understand financial markets

Benefits

• No benefits