Job Description

The Americas Technical Support team is seeking a Technical Support Analyst to provide second-level technical application support to equities and derivatives customers. This role involves investigating incidents, communicating with clients, and contributing to service restoration and business continuity. It's a growth-oriented position suitable for recent graduates or those with up to 3 years of experience.

Responsibilities

• Investigates incidents
• Prioritizes incidents and updates tracking system
• Communicates updates to clients
• Maintains software knowledge
• Handles system failures
• Performs system checks
• Develops relationships with other departments
• Adheres to best practices
• Participates in shift patterns

Requirements

• BS in Computer Science or related field
• Proficiency in C++, TCL, or UNIX/Shell Scripting
• Analytical and proactive problem-solving skills
• Understanding of database technologies
• Troubleshooting abilities
• Excellent communication skills
• Time management skills
• Customer-focused approach
• Desire to understand financial markets

Benefits

• No benefits