Job Description

The Americas Technical Support team provides technical application support to equities and derivatives customers. This role focuses on second-level technical application support and offers a career track for those interested in technology, finance, or client support. It's a fast-paced environment requiring adaptability and a proactive approach to problem-solving.

Responsibilities

• Investigates and prioritizes incidents
• Communicates updates to clients
• Maintains software knowledge
• Handles system failures
• Performs system checks
• Develops relationships with other departments
• Adheres to best practices
• Participates in shift patterns

Requirements

• BS in Computer Science or related field
• Proficiency in C++, TCL, or UNIX/Shell Scripting
• Analytical and proactive problem-solving skills
• Understanding of database technologies
• Strong communication skills
• Time management skills
• Customer-focused approach
• Desire to understand financial markets

Benefits

• No benefits