Job Description

Chargezoom is seeking a motivated Customer Success Manager to join their Retention Team. The role focuses on providing post-implementation support, resolving customer issues, educating clients on platform features, and proactively working with customers to prevent churn. This is a fully on-site position in Holladay, UT.

Responsibilities

• Provide product support after 90 days
• Resolve customer issues
• Educate clients on platform features
• Provide platform demos
• Ensure efficient automation setup
• Identify experience gaps
• Proactively engage with decreasing users
• Collaborate with Product and Engineering

Requirements

• 2+ years customer-facing experience (SaaS preferred)
• Relationship building and nurturing skills
• Strong communication skills
• Passion for customer success
• Experience with FreshDesk/FreshChat or similar tools

Benefits

• No benefits