Job Description

Chargezoom is seeking a dynamic Head of Customer Success to lead their customer success team and ensure clients achieve their desired outcomes. This role involves developing and implementing a customer success strategy, leading a team, and working cross-functionally to enhance customer satisfaction and loyalty.

Responsibilities

• Develop customer success strategy
• Lead and scale the customer success team
• Establish customer success metrics
• Collaborate with sales, marketing, and product teams
• Manage key customer relationships
• Provide product feedback
• Develop customer success resources
• Forecast and report on metrics

Requirements

• Bachelor's degree preferred
• 5+ years of customer success leadership experience
• SaaS or fintech industry experience preferred
• Proven track record of team success
• Strong analytical and communication skills
• Experience with ChurnZero and FreshDesk/FreshChat
• Passion for technology

Benefits

• No benefits