Job Description

The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s identity platform by aligning with customer business objectives. The CSM will drive value-based outcomes through customer oversight, adoption recommendations, and metrics analysis, ensuring customer success, retention, and expansion.

Responsibilities

• Serve as primary point of contact post-implementation
• Manage subscription renewal pipeline
• Participate with Sales for customer-focused engagement
• Develop relationships for up-sell/cross-sell opportunities
• Coordinate meetings with customers and internal teams
• Monitor product utilization and provide feedback
• Communicate with implementation partners
• Plan customer education on new features
• Act as voice of the customer

Requirements

• Expert knowledge in Identity and Access Management (IAM)
• Strong knowledge of cloud, hybrid, and on-premise IT architectures
• Ability to translate technical and business concepts
• Experience in customer success/account management with Fortune 500 companies
• Tenacious desire for customer success
• Experience in a SaaS customer success role
• Ability to manage relationships and resolve challenges
• Detail-focused with outcome-based perspective
• Experience in process improvement and service excellence

Benefits

• No benefits