Job Description

Pomelo Care is seeking a Clinical Program Success Manager to deliver an exceptional experience to clinicians providing care to their customers. This role focuses on clinician onboarding, training, communication, and performance improvement, ensuring quality and client sponsor expectations are met.

Responsibilities

• Act as primary contact for clinicians
• Design onboarding and training programs
• Manage communication and change management
• Maintain clinician handbook
• Ensure clinicians meet client expectations
• Use data to identify improvement areas
• Build relationships with community clinician groups

Requirements

• Prior healthcare experience (clinician or team leader)
• Strong interpersonal and communication skills
• Experience with change management
• Strong ownership and cross-functional partnership skills
• Project management skills and attention to detail
• Data analysis skills
• Adaptability and willingness to learn

Benefits

• No benefits