Job Description

Pomelo is seeking a Customer Success Manager to build and maintain strong relationships with health plan and employer customers, ensuring seamless implementations and maximizing opportunities to serve patients. This role involves proactive engagement, internal advocacy, business reviews, and risk mitigation.

Responsibilities

• Serve as primary point of contact for customers
• Develop strong customer relationships
• Ensure seamless implementations
• Deliver best-in-class customer experience
• Advocate for customer needs internally
• Develop and deliver regular business reviews
• Identify and mitigate risks
• Collaborate with partnership, marketing, and operations teams

Requirements

• 3-7 years of experience in consulting, customer success, or project management
• 2+ years of health tech or healthcare experience preferred
• Strong project management and problem-solving skills
• Proven experience leading projects
• Exceptional communication skills
• Self-motivated and metric-driven
• Willingness to use data for learning

Benefits

• No benefits