Job Description

The Outreach Training and Program Manager will lead the training and onboarding of new outreach specialists, support team operations, manage performance during onboarding, create knowledge bases, and handle administrative tasks. The role also involves inbound/outbound calling as needed, ensuring quality assurance, and maintaining operational process documents.

Responsibilities

• Train new hires on outreach processes and best practices
• Performance manage new hires during onboarding
• Project manage training operations
• Ensure quality assurance during onboarding
• Handle administrative functions like eligibility checks and support tickets
• Manage inbound calls from potential patients
• Conduct outbound calls and digital outreach

Requirements

• Experience training in a call center environment
• Experience performance managing in a call center environment
• Bachelor's degree in education, healthcare, or related field
• High quality execution and reliability
• Willingness to work nights and weekends
• Internet connectivity for remote work
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Benefits

• No benefits