Job Description

The Onsite Merchant Support Specialist monitors and completes inventory control activities for ShipBob merchants at partner fulfillment centers. They act as the primary ShipBob representative onsite, collaborating with leadership and associates to resolve merchant concerns and ensure a positive merchant experience while supporting fulfillment center operations and scalability.

Responsibilities

• Run daily cycle counting and inventory control processes
• Investigate inventory discrepancies and report significant issues
• Perform physical location checks and reconcile inventory variances
• Determine root cause of inventory adjustments
• Perform audits requested by merchants
• Respond to merchant requests via ticketing system
• Communicate concerns to Area Manager and Operations Manager
• Present weekly performance reports
• Comply with food safety and compliance policies
• Ensure product safety, quality, and legality

Requirements

• 2+ years of ICQA experience in a 3PL or warehousing environment
• Proficiency with Warehouse Management System software
• Experience with RF Scanner preferred
• Ability to work independently
• Effective written and verbal communication skills
• Excellent time-management and prioritization skills
• Excellent attention to detail
• Strong interpersonal skills
• Comfortable in a fast-paced environment
• Ability to lift 50 lbs
• Ability to stand and walk continuously
• Ability to bend, stoop, reach, and push/pull frequently

Benefits

• No benefits