Job Description

The Portfolio Success Manager (PSM) at ShipBob focuses on driving expansion solutions for enterprise-level merchants, building executive relationships, and managing account teams. The role involves strategic business reviews, internal and external innovation, and developing robust account processes with reporting capabilities to secure long-term partnerships.

Responsibilities

• Collaborate to improve merchant experience
• Manage high revenue clients and grow their business
• Source and close expansion deals
• Manage contractual negotiations and renewals
• Collaborate cross-departmentally
• Coach and build an effective account team
• Analyze merchant supply chains
• Conduct quarterly business reviews
• Utilize data analytics for decision-making

Requirements

• 8-10 years of experience in sales and merchant services
• Experience in ecommerce preferred
• Proven experience in business reviews with C-suite executives
• Ability to negotiate and deliver contracts
• Ability to manage and foster a positive team culture
• Ability to build executive-level customer relationships
• Excellent conflict resolution and negotiation skills
• Advanced communication skills
• Desire to work in a fast-paced environment
• Advanced Microsoft Office Suite skills

Benefits

• No benefits