Job Description

The Enterprise Customer Success Manager will manage a portfolio of top-tier accounts, ensuring their success and ROI with ControlUp's product suite. This role involves building relationships, providing guidance, and advocating for customers within the company.

Responsibilities

• Manage enterprise customer lifecycle
• Identify expansion opportunities
• Build relationships with senior IT professionals
• Optimize customer experience for ROI
• Collaborate with sales, marketing, and product teams
• Advocate for customers within ControlUp
• Understand customer use cases

Requirements

• Experience in EUC or similar software company
• Startup/SaaS experience
• Critical thinking and problem-solving skills
• Experience building customer relationships in Fortune 50 companies
• Customer-centric attitude
• Knowledge of VDI (Citrix/VMware)
• Strong communication skills

Benefits

• No benefits