Job Description

Dun & Bradstreet is seeking a Principal Support Engineer to lead production operations for a large enterprise platform running in GCP, prioritize incidents, perform analysis for automation, and provide Level 2/3 support. The role involves on-call support, root cause analysis, application SME guidance, and coordination with development teams.

Responsibilities

• Lead Production Operations for a large enterprise platform in GCP
• Prioritize incidents and requests
• Perform analysis for automation and improvements
• Provide Level 2/3 support
• Provide on-call support for Severity 1/2 incidents
• Perform root cause analysis
• Guide team members on platform functionalities
• Coordinate with development during deployments
• Learn new technologies

Requirements

• 8+ years of application support experience
• Experience with cloud computing platforms (Preferably GCP)
• Strong analytical and problem-solving skills
• Solid understanding of ITSM Fundamentals
• Ability to quickly learn new technologies
• Experience with Java, IAM, LDAP, OKTA UID, and Network concepts (Nice to have)
• Hands-on experience in Linux, Splunk, Power BI, SQL (BigQuery) & NoSQL database, and JDBC (Nice to have)
• Understanding of Data Caching technologies and Containerization in GCP (Nice to have)
• Exposure to ITSM tools such as ServiceNow, xMatters (Nice to have)

Benefits

• No benefits