Job Description

This position involves managing software implementations for Members/Customers, providing application support, validating data accuracy, and training personnel on the Customer Care and Billing (CC&B) product. The role requires strong customer service and critical thinking skills, with a hybrid work schedule from one of three office locations.

Responsibilities

• Assist in coordinating software implementation project plans
• Present software application usage information
• Validate data accuracy
• Provide application support
• Assist with conversion analysis
• Prepare Change Requests
• Perform after hours call support
• Commit to NISC’s Statement of Shared Values
• Other duties as assigned

Requirements

• Basic knowledge of business-related software
• Basic knowledge of Utility or Telecom industries
• Basic knowledge of Project Management
• Basic verbal and written communication skills
• Basic presentation and training skills
• Excellent telephone/email etiquette
• Basic research and problem-solving skills
• Basic ability to organize and prioritize
• Basic ability to manage expectations
• Ability to analyze data
• Basic ability to demonstrate initiative
• Basic ability to multi-task
• Moderate level professionalism
• Basic ability to troubleshoot
• Basic understanding of change management
• Basic knowledge of Utility/Telecom software
• Ability to travel 10-20% a year
• Bachelor’s Degree or equivalent experience

Benefits

• No benefits