Job Description

Xometry is seeking a Case Manager to be part of a fast-moving team solving supply chain problems for customized parts. The role involves improving on-time delivery, quality, and customer satisfaction by tracking orders, providing customer service, applying technical knowledge, and managing supplier oversight.

Responsibilities

• Document case activity
• Leverage company technology
• Monitor supplier quality metrics
• Interface with internal teams
• Communicate with stakeholders
• Participate in process improvement
• Ensure compliance with quality and safety systems

Requirements

• Project management, supply chain, and customer service experience
• 3+ years of related experience (manufacturing/operations preferred)
• Bachelor of Science Degree preferred (Supply Chain, Engineering, or Technical)
• Knowledge of manufacturing processes and engineering drawings
• Root cause analysis skills
• Self-starter with strong organizational and communication skills

Benefits

• No benefits