Job Description

Xometry is seeking a Case Manager to resolve supply chain problems for customized parts, focusing on improving on-time delivery, quality, and customer satisfaction. The role involves tracking orders, building relationships with partners and customers, applying technical knowledge, and managing supplier oversight activities.

Responsibilities

• Document case activity
• Leverage company technology
• Monitor supplier quality metrics
• Interface with internal teams
• Communicate with stakeholders
• Participate in process improvement
• Ensure compliance with quality and safety systems

Requirements

• Project management, supply chain, and customer service experience
• 3+ years of related experience in manufacturing or operations
• Bachelor of Science degree preferred
• Knowledge of manufacturing processes and engineering drawings
• Root cause analysis skills
• Self-starter with strong organizational and communication skills

Benefits

• No benefits