Job Description

Xometry is seeking a Case Manager, Business Operations to support customer growth by solving supply chain problems for customized parts. This role involves prioritizing, communicating effectively, and ensuring on-time delivery, quality, and customer satisfaction through proactive monitoring and problem-solving.

Responsibilities

• Improve on-time delivery, quality, and customer satisfaction
• Track and monitor customer orders
• Provide customer and partner service
• Apply technical knowledge to ensure timely job delivery
• Assess impact of part rejections and resolve cases
• Manage customer complaints
• Document case activity
• Monitor supplier quality metrics
• Interface with internal teams
• Communicate with stakeholders
• Participate in process improvement initiatives

Requirements

• Project management, supply chain, and customer service experience
• 3+ years of related experience, preferably in manufacturing or operations
• Bachelor's degree in Supply Chain, Engineering, or related field preferred
• Knowledge of manufacturing processes and engineering drawings
• Root cause analysis skills
• Independent work ethic
• Strong organizational skills
• Ability to multitask and meet deadlines
• Strong communication skills

Benefits

• No benefits