Job Description

Xometry is seeking a strategic Enablement Lead to build, optimize, and deliver training, tools, and communications for their Customer & Partner Support network. This role focuses on empowering frontline teams and stakeholders to deliver excellent service through instructional design, operational understanding, and strong communication skills.

Responsibilities

• Design and scale training programs
• Develop training curriculum and materials
• Manage internal knowledge base
• Develop customer and partner-facing knowledge resources
• Lead internal communications for support teams
• Collaborate with cross-functional teams
• Track enablement KPIs
• Conduct needs assessments and audits

Requirements

• 1-3+ years in Enablement, Training, or Customer Support Operations
• Experience building scalable training programs
• Strong writing and editing skills
• Experience with LMS and knowledge management platforms
• Excellent communication skills
• Strong project management skills
• Analytical mindset
• Ownership and adaptability

Benefits

• No benefits