Job Description

Xometry is seeking a strategic and results-driven Senior Operational Excellence Manager to analyze operational and customer service data, identify inefficiencies, and translate insights into actionable improvements. This role involves cross-functional collaboration to drive scalable process improvements and enhance efficiency, customer satisfaction, and financial performance.

Responsibilities

• Conduct data analysis to uncover trends and inefficiencies
• Develop recommendations for improvement
• Lead implementation of approved recommendations
• Map current processes and identify bottlenecks
• Design and implement standardized procedures
• Act as a liaison between various teams
• Foster a culture of continuous improvement

Requirements

• 7+ years of experience in operations or related fields
• Proven experience using data to drive process improvement
• Proficiency in Excel/Google Sheets, SQL, and BI dashboards
• Strong understanding of customer and partner support workflows
• Exceptional communication and stakeholder management skills
• Experience with CRM/ticketing platforms
• Background in SaaS or marketplace businesses

Benefits

• No benefits