Job Description

Xometry is seeking a strategic and results-driven Senior Operational Excellence Manager to analyze operational and customer service data, identify inefficiencies, and translate insights into actionable improvements. This role involves cross-functional collaboration to drive scalable process improvements and enhance efficiency, customer satisfaction, and financial performance.

Responsibilities

• Data analysis and insight generation
• Strategic problem solving and recommendations
• Implementation support
• Process optimization and standardization
• Cross-functional collaboration

Requirements

• 7+ years of experience in operations, customer experience, or business analysis
• Proven experience using data to drive process improvement
• Proficiency in Excel/Google Sheets, SQL, and BI dashboards
• Strong understanding of customer and partner support workflows
• Exceptional communication and stakeholder management skills
• Experience with CRM/ticketing platforms
• Background in SaaS, marketplace, or partner-led businesses

Benefits

• No benefits