Job Description

Xometry is seeking an experienced Director/Senior Manager to lead their Technical Account Managers (TAMs). This role focuses on ensuring enterprise customers maximize their technical adoption and utilization of Xometry's platform post-sale, driving customer success and revenue expansion.

Responsibilities

• Lead and develop the TAM team
• Own technical relationships with key enterprise accounts post-sale
• Guide the TAM team in solution architecture and value realization
• Act as the final point of escalation for complex technical issues
• Relay customer feedback to Product Management and Engineering
• Partner with Account Managers for account expansion
• Develop and standardize best practices for the TAM team

Requirements

• 7+ years of experience in a customer-facing technical role with 3+ years managing a technical team
• Strong technical background in manufacturing processes
• Experience managing technical relationships with enterprise clients
• Exceptional communication skills
• Demonstrated leadership ability
• Bachelor's degree in Engineering or a related technical field

Benefits

• No benefits