Job Description

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will work within strategic accounts, acting as an extension of their engineering teams, blending customer engagement, technical expertise, and operational execution to drive growth and ensure customer satisfaction.

Responsibilities

• Become a trusted advisor and technical expert for assigned accounts
• Conduct weekly onsite visits to build relationships
• Collaborate on Design for Manufacturing (DFM)
• Identify and address manufacturing challenges
• Ensure orders are directed to qualified manufacturers
• Conduct on-site audits of manufacturing partners
• Manage projects to completion, overseeing production and delivery
• Handle communications, order changes, and escalations
• Partner with Sales to drive account growth
• Identify opportunities for expanding services
• Provide technical support during the sales process
• Gather customer insights

Requirements

• Bachelor's degree in Mechanical Engineering or related field
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is preferred
• Strong understanding of manufacturing processes and DFM principles
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in Solidworks
• Excellent communication and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel up to 50%

Benefits

• No benefits