Job Description

Xometry is seeking experienced Mechanical Engineers to serve as customer-facing Technical Account Managers, embedded within strategic accounts. This role blends customer engagement, technical expertise, and operational execution, working closely with Sales to drive growth and customer satisfaction within a dynamic digital manufacturing environment.

Responsibilities

• Act as a trusted advisor and technical expert for enterprise accounts
• Conduct weekly onsite visits to build relationships and understand customer needs
• Collaborate on Design for Manufacturing (DFM)
• Identify and address manufacturing challenges
• Ensure orders are directed to qualified manufacturers
• Conduct on-site audits of manufacturing partners
• Manage projects to completion, ensuring on-time delivery
• Handle critical communications and escalations
• Partner with Sales to drive account growth and retention
• Identify opportunities to expand Xometry’s services
• Provide technical support during the sales process
• Gather customer insights and feedback

Requirements

• Bachelor’s degree in Mechanical Engineering or related field
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is preferred
• Strong understanding of manufacturing processes and DFM principles
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in Solidworks
• Excellent communication and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel up to 50%

Benefits

• No benefits