Xometry is seeking an IT Service Desk Tier 1 to provide first and second-level technical support to end-users across multiple channels, diagnose and resolve IT issues, manage IT equipment lifecycle, and support onboarding/offboarding processes.
Responsibilities
Provide first and second-level technical support
Diagnose and resolve IT issues
Manage IT equipment lifecycle
Support onboarding and offboarding processes
Create and maintain technical documentation
Collaborate with IT Engineering team
Escalate complex issues
Maintain professionalism and customer service
Adhere to IT policies
Proactively identify potential IT issues
Requirements
2+ years of experience or degree in related field
Strong understanding of Windows and macOS
Experience with Microsoft Intune
Familiarity with Okta
Experience supporting Zoom and Slack
Familiarity with Microsoft Office Suite/Google Workspace
Basic understanding of networking concepts
Experience with VPN clients
Proven troubleshooting ability
Experience with service desk ticketing system
Excellent communication and customer service skills