Job Description

The Partner Success Analyst is responsible for producing content assets and programs focused on engagement and adoption of ConnectWise products. This role involves program development, process improvement, cross-team collaboration, content marketing, and analytics to drive product adoption and improve customer enablement.

Responsibilities

• Drive enhancements to self-service experiences
• Define goals and priorities aligning with partner use cases
• Design and optimize digital programs and adoption campaigns
• Develop targeted messaging strategies
• Collect and analyze customer feedback
• Support retention strategies
• Monitor and report on customer health scores
• Contribute to user-facing content creation
• Partner with cross-functional teams
• Assist in planning and tracking customer success programs
• Identify workflow inefficiencies and support process improvements
• Maintain CRM systems and customer success tools

Requirements

• 5+ years’ experience in a similar role
• Proven ability to develop and manage customer success programs
• Strong project management and organizational skills
• Experience in Customer Success, preferably within a SaaS environment
• Proficiency in customer success metrics
• Excellent written and verbal communication skills
• Familiarity with CRM systems and data analysis tools
• Deep understanding of business processes and the IT Service Provider market is desirable
• Analytical mindset
• Technical acumen paired with business management expertise

Benefits

• No benefits